Please find below our Delivery, Substitution and Refund Policies.
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Delivery of Orders Monday - Friday
- Should you miss placing a order for the same day due to our cut off times. Please call the store and we will try and accommodate you where we can.
- Orders must be received before 12:00pm in the recipient's time zone to assure same-day delivery.
- Orders received after that time will be delivered the following day.
- All out of town deliveries are not collected by courier until 12pm, after the cut-off for the day applies.
- If you wish for a delivery to be made by a certain time or if your order is for a special occasion like a funeral please contact the store directly and the team will do there best. We do, in most cases however need 24hrs notice.
- We deliver to lots of out of town locations and this can take a great deal of time. We therefore guarantee delivery by 6pm.
- Unless specified otherwise our courier will leave your delivery in a safe spot if no one is home. If a safe spot isn't available or the weather isn't ideal, to hot or windy, the flowers will be brought back to the store and a calling card will be left in the mail box.
- Unfortunately, we cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be delivered by a third party, or required to be collected from the nearest post office or general store, if this is the case the SENDER & RECIPIENT will be notified.
PLEASE NOTE ALL DELIVERIES TO LOCH SPORT & GOLDEN BEACH WILL HAVE TO BE COLLECTED FROM THE NEAREST POST OFFICE.
- We do not deliver to PO BOX or LOCKED BAG addresses.
- A delivery fee is added to each order, for each address.
- Deliveries to the RAAF base - The recipient will be contacted to arrange a time to meet our courier at the RAAF base front gate. We are denied any access further then the front gate for RAAF base security protocol.
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​Delivery of Orders Saturday
- Orders must be received before 9:00am in the recipient's time zone to assure same-day delivery.
- Orders received after that time will be delivered the following business day.
- Some out of town locations may be unavailable on a Saturday.
These cut off times do not apply to busy floral events including but not limited to, Mother's Day, Valentine's Day and Christmas. Please check with us for the order cut off times for these days.
Orders Sunday and Public Holidays
We are unable to make deliveries on Sundays and Public Holidays.
We are open Mother's Day and deliver on Sunday in Sale only. All out of town deliveries for Mother's Day will be made on the Saturday.
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Substitution Policy
Occasionally, substitutions may be necessary to create your order due to the availability of certain flowers. Care is taken to maintain the style, theme and colours of the arrangement, using flowers of equal value. Additionally, the substitution of certain items may be necessary due to increased demand, especially during major holidays such as Christmas, Valentine's Day and Mother's Day. In single-flower bouquets and arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another colour.
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Refund Policy
If you deem flowers or products purchased from us to be faulty we will replace your flowers/product or refund your money subject to the following:
- Email us with your concerns and attach a photo of your good/s within 48hrs of receiving the good/s.
- Flowers or products wont be replaced if we haven't been notified within 48hrs.
- If we have been notified within 48hrs and are agreeable with your concerns we will replace or refund the purchase amount less any courier costs.
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We are always happy to help with any concerns and will accommodate the best way we can. Remember we are human behind the screens and phones and are working with fresh products. Be kind always!
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Delivery Areas
We can deliver flowers to Sale and the surrounding areas. We also deliver to the following facilities:
Hospitals
Nursing Homes
Funeral Homes
Businesses
Schools
Please use the following information to determine if we offer same day or next day delivery to your location.
PostCode Town Price Delivery
3847 ROSEDALE
3850 WURRUK
3850 SALE
3851 LONGFORD
3851 MYRTLEBANK
3851 PEARSONDALE
3851 SEASPRAY
3851 SOMERTON PARK
3851 STRADBROKE
3851 STRATFORD
3851 LOCH SPORT
3851 KILMANY
3851 AIRLEY
3851 BUNDALAGUAH
3851 CLYDEBANK
3851 COBAINS
3851 DUTSON
3851 FULHAM
3852 EAST SALE RAAF
3858 DENISON
3858 HEYFIELD
3859 TINAMBA
3860 BRIAGALONG
3860 MAFFRA
3860 BOISDALE
3860 RIVERSLEA
3851 GOLDEN BEACH
3847 NAMBROK
$35.00 Next Day Only
$10.00 Same Day
$10.00 Same Day
$15.00 Same Day
$15.00 Same Day
$15.00 Same Day
$35.00 Next Day Only
$10.00 Same Day
$35.00 Next Day Only
$15.00 Same Day
$35.00 Next Day Only Via Post Office and Recipient will need to collect from the PO
$15.00 Same Day
$15.00 Same Day
$15.00 Same Day
$15.00 Same Day
$10.00 Same Day
$35.00 Next Day Only
$25.00 Same Day
$15.00 Same Day
$35.00 Next Day Only
$35.00 Next Day Only
$25.00 Same Day
$35.00 Next Day Only
$15.00 Same Day
$35.00 Same Day
$35.00 Next Day Only
$35.00 Next Day Only Via Post Office and Recipient will need to collect from the PO
$25.00 Same Day